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Governing law
The Legal Agreements alluded to in this document are governed by the laws of the United Kingdom of Great Britain and Northern Ireland.
Company details
All Things House Ltd trading as All Things House, a company registered in England and Wales with company registration number 10623830 and registered office address as 1 The Lane, Easton on the Hill, Stamford, PE9 3LP.
The purpose of this document is to record the rules whereby a contractual agreement can be drawn up to establish a legal arrangement between All Things House Ltd (hereafter known as the Company) to provide the Services detailed on the Company website to a variety of customers (hereafter known as Clients). These rules shall be known as the Terms and Conditions and comprise ‘general and special arrangements, provisions, requirements, rules, specifications, and standards that form an integral part of an agreement or contract.’ Clients must agree with the Company’s Terms and Conditions to form a contract. By commiting to the provision of Services by the Company you are agreeing to the Terms and Conditions set out below.
Terms and conditions
- Establish the parties involved in a legal agreement for the provision of Services by the Company. The Terms and Conditions protect the Company and the Client by avoiding the risk of uncertainty and misunderstanding.
- Determine ownership of actions to be undertaken under the provision of agreed services.
- Are legally binding and can therefore act to prevent users of the service from abusing or misusing the service.
- Establish ownership of the content. The content that the Company provides to Clients will likely be the property of the Company, and the Company will want to protect that content from theft or misuse. Terms and Conditions can convey that to Clients.
- Limit liability. There may well be occasions when something in the provision of a Service that could not have been foreseen, goes wrong. Terms and conditions can be used to warn Clients that the Company will not be held responsible for such errors.
General conditions
Services
The Service descriptions listed on the Company website, whilst as accurate as possible, are for information only. Contractual specifics will be agreed during discussions between the Company and individual Clients, and will be included in contractual documentation.
Use of sub-contractors
The Company reserves the right to use sub-contractors during the provision of Services, and will manage the schedule and quality of those sub-contractors. In the unlikely event that a client wishes to employ a sub-contractor of their own choosing, then the Company cannot guarantee either the schedule or the quality of the work.
Manufacturers’ guarantees
Where the provision of a Service includes goods which carry with them a manufacturer’s guarantee, the Company will ensure that those guarantees are provided to the client. In the event that there is an issue with any goods under guarantee, the manufacture of those goods is responsible for resolving the issue. However, the Company will, where possible, assist the client in pursuing any such issues.
Service orders
Clients are able to access a number of Services provided by the Company. These orders will vary in both scope and specification depending on the needs of individual Clients. The extent, and ultimately the cost of a Service Order will be determined by discussion between the Company and individual Clients. Until the extent of a Service Order has been agreed, documented and signed by both the Company and the Client, there is no legal agreement between the parties. Once a Service Order is signed, this does not override the Client’s statutory rights to cancel the Service Order within 14 Calendar Days. The Company will not begin providing a service within the 14 day cancellation period unless the Client requests an earlier commencement in writing. In this instance the Service Order may still be cancelled by the Client within the 14 day period but all costs for the Service provided to the point of cancellation will be invoiced to the Client and must be paid in full in accordance with the Company’s invoicing terms
Notice of agreement
Participation in any of these Service Orders will constitute acceptance of the agreement.
"By accessing and using these services, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service."
The responsibilities of the Company
The Company is responsible to the Client for the satisfactory delivery of valid Service Orders. The Company will:
- Provide an agreed schedule of work to accomplish the completion of the Service Order.
- Engage suitable third-party sub-contractors and suppliers, if required and as appropriate, to accomplish the completion of the Service Order.
- Manage the efforts of the third-party sub-contractors and suppliers to accomplish the completion of the Service Order.
- Liaise with the third-party sub-contractors and suppliers to resolve issues as they arise.
- Keep the Client fully informed as to the progress of the Service Order at agreed periods.
- Treat the Client’s property with care and respect at all times ensuring third-party sub-contractors and suppliers do the same.
- Make good any damage to the Client’s property which the Company or third-party suppliers might cause during the fulfilment of a Service Order. The Company is not responsible for the cost of rectifying any faults or pre-existing damage in any Client property which is found during delivery of a Service Order.
The responsibilities of the Client
The Client is responsible to the Company for ensuring that there are no unnecessary obstacles that could hinder the completion of the Service Order. The Client will:
- Ensure that there is free and unhindered access to the property to fulfil the Service Order.
- Treat the staff of the Company, third-party sub-contractors and suppliers with respect.
- Advise the Company staff of any concerns they have regarding any aspect of the Service Order at the earliest opportunity.
- Fulfil the Invoicing Policy as agreed in the Contractual Documentation.
Change control
The scope and specification of each Service Order will be agreed and documented during preliminary discussions between the Company and the Client. The cost of the Service Order will be based upon that agreed scope and specification. In the event that either the Company or the Client changes the scope or specification of the Service to be provided, a Change Control document will be produced which details the changes required. A revised costing will then have to be raised to take the required changes into account, agreed with the Client, signed by both the Company and the Client, and included in the Service Order documentation as part of the legal agreement.
Any additional administration or design costs caused by changes to the scope or specifications by the Company will be the responsibility of the Company. Additional administration or design costs caused by changes to the scope or specifications by the Client will be the responsibility of the Client.
Delivery of commodities
Every effort will be made by the Company to deliver a Service Order to the timescale agreed in the order documentation. However, timescales for delivery can be affected by the availability of the required commodities and other events outside of our control. Whilst the Company will make every effort to maintain the schedule, we cannot always guarantee delivery dates.
Acceptance policy
Acceptance of a Service Order will be undertaken between the Company and the Client to ensure that what was agreed has been satisfactorily delivered. A statement of satisfactory completion will be signed by the Client and form part of the Service Order documentation.
Payment policy
The payment policy for individual Service Orders will be agreed and documented during preliminary discussions between the Company and the Client, and that agreement will form part of the legal Terms and Conditions.
Deposit
Depending on the scope of a Service Order, the Company reserves the right to request that the Client pays a percentage of the total price of the Service Order as a non-refundable deposit. This deposit will allow the Company or their third-party contractors to commence work on the Service Order.
Stage payments
A number of Service Orders will require work to be undertaken by sub-contractors, or will require goods to be ordered from suppliers to fulfil the order. The Client will be asked to make stage payments as the Service Order progresses to pay for these facilities. Other Service Orders require varying percentages of the overall cost paid prior to work commencing and at various points throughout delivery. These will be detailed and documented prior to commencement of work.
Accepted payment methods
Payment can be made via BACS electronic transfer or cash
Terms of invoicing
Invoices will be provided to Clients for all required payments. These invoices will detail the required payment terms, i.e. the amount due and the date by which the invoice needs to be paid. If the Client does not make any payment due to the Company by the due date for payment, the Client may be charged interest on the overdue amount at the rate of 5% a year above the base lending rate of the Bank of England. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. The Client must pay the Company interest together with any overdue amount.
The Company reserves the right to include on invoices expenses which are reasonably incurred in connection with supply of Service Orders, including but not limited to travel expenses and site visits.
In case of any problem with the services delivered
In the unlikely event that a Client is not satisfied with the standard of the Services provided by the Company, the Client must contact the Company in writing as soon as reasonably possible. The Client must provide a reasonable opportunity for the Company to resolve any problems.
The Company cannot guarantee that all Clients will be completely satisfied with all design schemes and proposed solutions due to the subjective nature of design services.
Refund policy
Refund of costs already paid by Clients can be made under certain conditions. Below, we detail circumstances known as ‘Events outside of our control’. Should a Service Order need to be cancelled by the Company because of such an event, the Client will be entitled to a refund for work undertaken on the Order. However, if goods have been ordered from third-party suppliers, or already despatched, then costs for those goods are not refundable.
Events outside of our control
It is the intention of the Company to provide a contractual schedule in which it will provide Services to Clients, and which will be agreed and specified in contractual documentation. However, sometimes events occur which are known as events outside of our control. These include, but are not limited to, such events as industrial action, loss of essential public services and communications, civil unrest, terrorist threats or actions, conflict, declaration of Martial Law, natural disasters such as flooding, fire, serious infections or seismic activity. If such an event were to occur we would advise you as soon as possible and try to agree a revised schedule beyond the duration of the event. Clients may wish to cancel their contract if a revised schedule cannot be agreed. However, in the event that goods have already been ordered, or despatched to the Client, then cancellation cannot be considered. If no such goods have been ordered or despatched, the Client can exercise their right to cancel the contract. However, the Client will be financially responsible for all of the work already undertaken in fulfillment of the Service.
If an event outside of our control occurs, the obligations of the Company under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the event outside of our control. Where the event outside of our control affects our delivery of goods to the Client, we will arrange a new delivery date with the Client after the event outside of our control is over. Where the event outside of our control affects our performance of Services to the Client, we will restart the Services as soon as reasonably possible after the event outside of our control is over.
Termination policy
The right of the Client to cancel a Service
The Client has the right to cancel a Service until the Company has commenced work on the Service Order, or has placed any order with its suppliers which will incur an expense to the Company. However, if the Company has carried out any work prior to cancellation of an order, the client will be responsible for paying for that work which will be detailed to them on an invoice. In the event that a Client wishes to cancel a valid Service Order after the Company has commenced work on that order, or a sub-contractor or supplier has incurred costs on the Order, the Client will be wholly responsible for the payment of all associated costs incurred.
The right of the Company to cancel a Service
Due to an event outside of our control, or non-availability of supplier-provided goods, it may be necessary for the Company to cancel an Order for a Service. If the Client has made any payment, this will be promptly refunded. Even if the Company has undertaken work prior to cancellation, this will not be charged to the Client.
The Company reserves the right to cancel a contract if a Client fails to honour the agreed payment plan as detailed in the Terms of Invoicing.
The Company reserves the right to cancel a contract if a Client breaks the terms of the agreement in any way that hinders the proper fulfilment of a Service Order. The Company will request in writing that the Client removes any impediment to the fulfilment with 14 days. Failure to do so could result in the cancellation of the contract with no refund of costs.
Transfer of responsibilities
The Company reserves the right to transfer some responsibilities to sub-contractors or suppliers. We will advise Clients if this occurs, but the Company retains overall responsibility to Clients for the delivery of Service Orders.
Our terms of service were last updated 09 May 2019.
